Refund & Cancellation

Updated 21 October 2026

Cancelling

You can cancel a paid plan at any time from Billing in your account. Cancelling stops future renewals; you keep your plan's features until the end of the current billing period, then move to the free plan. Your projects and translations are not deleted.

Refunds

• If you were charged for a new period and request a refund within 7 days of the charge, and have translated fewer than 100 lines in that period, we'll refund it in full.
• Yearly plans cancelled within 7 days of purchase are refunded in full under the same condition.
• After that, payments aren't refundable, but you keep access until the period ends.
• If you were charged by mistake (for example, twice), we always refund the duplicate.

Approved refunds go back to the original payment method. Banks and payment processors usually take 5-10 business days to show them.

How to ask

Email our support address from your account email with the date and amount of the charge.

Failed payments

If a renewal payment fails we'll email you and retry. If it still can't be collected, your account moves to the free plan; nothing is deleted.

This is a digital service - there is no physical shipping.